Terms of Service

MLC&M Billing Policy

● All sales are final after services have been performed and completed. There are no cash refunds.

● By accepting this agreement, the client is authorizing ACH or card-on-file payment at the time of invoicing.

● All checks should be made payable to Moeller Lawn Care & More. The mailing address is 231 Hillside Avenue, Waterloo, IA 50701.

● If the client's check is returned for insufficient funds, there will be a $30.00 charge to the Client and checks will no longer be accepted.

● Credit card convenience fees are charged on all services. We highly recommend signing up for ACH to avoid CC fees

● All invoices include the service cost plus applicable sales tax and are due on receipt. A finance charge of 1.5% interest per month will be charged on any invoices not paid within 30 days, and services will cease immediately.

● Invoices are emailed and, under certain circumstances, can be mailed via USPS.

● Please communicate via email with any questions regarding an invoice so the office management team can promptly get to your questions. Field staff cannot access invoices.

This is legal binding agreement and auto-renews at the beginning of each season. The client may opt out with a 30-day notice.

Project Terms & Conditions

Materials Policy

For quality assurance and warranty purposes, we do not install customer-provided materials or plants. We no longer offer a warranty on installed plantings. 

IF ALTERATIONS ARE MADE TO THE SCOPE OF THE QUOTE THAT CAUSES MORE LABOR YOU WILL BE BILLED FOR THE LABOR & MATERIAL ACCORDINGLY.

Lawn Renovation (Seeding) Policy:

It is common for renovated lawns to require multiple overseedings to achieve full coverage.

Any additional seeding or related work beyond the initial service will be billed separately and is due in full upon completion.

Consistent and proper watering is essential. Failure to follow the watering instructions we provide may result in poor germination or uneven growth. Moeller Lawn Care & More is not responsible for unsatisfactory results caused by lack of watering or improper lawn care.

Sod Installation Policy:

If herbicides such as glyphosate (e.g., Roundup or similar products) have been used in or around the area where sod is installed, residual chemicals may cause damage or death to the new sod. Moeller Lawn Care & More is not liable for sod loss due to pre-existing herbicide application.

Watering is critical for sod establishment. If the client does not follow the recommended watering schedule, Moeller Lawn Care & More cannot guarantee that the sod will root properly or thrive.

Cash Discount

We offer a 5% discount on payments made via cash 

Quote Validity

This quote is valid for 30 days from the date issued. After that period, prices may be subject to change. Please note this is a quote, not an invoice.

Scope Adjustments

Final pricing is subject to change based on unforeseen conditions or additional needs that may arise. Any price adjustment up to 10% will only be made with prior written or verbal approval from the property owner.

Site Preparation

The homeowner is responsible for removing any personal or valuable items (e.g., lawn décor, memorial stones, garden flags, decorative rocks) from the work area before the project begins. Moeller Lawn Care & More is not responsible for any lost or damaged personal items.

Scheduling & Timeline

If the client requests expedited service requiring overtime or additional labor, those costs will be billed separately.

Billing Policy

All sales are final once services have been completed. No cash refunds will be issued.

A signed quote is required before any service will be scheduled or performed.

A 50% deposit is required for all projects exceeding $500. 20% deposit for anything over $5,000, and the remainder of the first half or 30% will be due on the day we start. Your project will not be scheduled until the deposit is received. When the project is completed, we will do a final walk-through and collect payment before we leave. 

Final payment is due immediately upon project completion.

Accepted payment methods: check (payable to Moeller Lawn Care & More), cash, Venmo, or credit card.

Checks should be mailed to:

231 Hillside Avenue, Waterloo, IA 50701

Returned Check Policy

Any returned check will incur a $30 fee. After one returned check, personal checks will no longer be accepted from the client.

Credit Card Policy

All credit card transactions are subject to a convenience fee of 3.5%

Invoice Terms

All invoices are due upon receipt and include applicable sales tax. A 1.5% monthly finance charge will apply to any invoice not paid within 30 days. Services will be suspended on any account past due until payment is resolved.

Delinquent Accounts

Accounts past due for more than 60 days will be blacklisted, and no further services will be provided. A lien may be placed on the property after the third collection attempt if payment remains unresolved.

Invoice Communication

Invoices are sent via email, and can be mailed via USPS upon request. All invoice-related questions must be submitted via email so our office team can respond promptly. Field staff do not have access to billing records or account balances.

Lawn Repair & Insurance Assurance

We will ensure any damage we cause to your lawn is repaired (Accidental tear up, damage, & Snow Removal) —except in cases where lawn tear-out or tear up is part of the agreed scope of work. In such cases, lawn repair can be added by the client as an optional service. This would include landscaping or concrete projects.